Purposefully and intentionally in pursuit of personalized customer experiences, over the course of my career, I have had the honor and privilege of serving in a multiplicity of business areas that have enabled me to hone my unique ability for creating meaningful experiences for customers at the intersection of personalization.
As an entrepreneur, I have owned and operated a variety of businesses spanning real estate, retail, consulting, and education. My passion for entrepreneurship grew and that took me to Atlanta Technical College, where I taught Marketing and Business Law classes to small business owners as an adjunct.
Bringing Together Start-Ups & Large Organizations
Today, I get to leverage my diverse upbringing, talents, and experiences in heading leadership development at AT&T’s Leader Lab. At the heart of my role is the capability-building responsibility of raising AT&T’s collective game as we continually reinvent a whole world of possibilities for individual and enterprise customers. It’s indeed a tall order that I do not take lightly as today’s AT&T rests on a rich history and purpose to create connection – with each other, with what people need to thrive in their everyday lives, and with the stories and experiences that matter.
Advocate for Small Businesses
As Co-FoundHER, About My Sister’s Business, promoting economic empowerment for black female business owners in the Dallas-Fort Worth area, a venture that is especially close to my heart, I am a strong believer in equipping small businesses with resources to achieve sustainable businesses. I understand the role, small business owners, all over the world play in personalizing customer experience each day. As a former small business owner, I also understand the facets that small business owners must juggle while helping their customers realize their goals.
I am well-equipped and passionate about what I do each day. I have a keen ability to maintain focus on the problems at hand while driving strategic operational alignment; evangelizing customer centricity and delivering well-executed customer experience strategies; assembling the right talent to make an impact, and understanding the power for influence in driving sustainable success.